Velvet Mum jewelry pieces are 18K PVD gold plated. Not only does this give our pieces a high-quality finish but also means that they will last.

Yes, you can wear our pieces in the shower. We design our jewelry to be durable and suitable for everyday wear, including water and sweat exposure.

- Polish your pieces with a soft cloth.

-Use water to clean not jewelry solutions.

- Store in a dry safe place.

- Don't expose Velvet Mum to any harsh chemicals.

At Velvet Mum, we stand behind the quality of our pieces. Each item is designed to be worn daily and made to last.

We offer a 1-year warranty from the date of purchase, guaranteeing that your jewelry will maintain its color under normal wear. Our pieces are crafted with high-quality materials and finished with durable 18K PVD plating for a long-lasting, tarnish-resistant finish that won’t turn your skin green.

This warranty does not cover:

• Natural wear over time
• Scratches or damage from improper care
• Lost or stolen items

To submit a warranty claim, please contact us at contact@velvetmum.com

We are happy to help return or exchange your order! Returns must be processed within 14 days of receiving your item. The item must be sent back with the original packaging as well in the original condition.

We do not accept returns or exchanges for sale items.

To initiate a return, please contact us via email at contact@velvetmum.com. Include your order number and the reason for the return in your email. Our customer service team will guide you through the return process and assist you with any questions or concerns you may have. We strive to ensure that your experience with Velvet Mum is seamless and satisfactory, and we are here to help with any returns or exchanges.